National Casket Retailers Assoc.

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May. ‘01                       Volume 2.5
Casket Retailing Proud member of the NCRA

The Newsletter of the National Casket Retailers Association, Inc. http://www.casketstores.com
NATIONAL CASKET RETAILER'S ASSOCIATION  2000-2001 OFFICERS 

Chairman: Kevin Gray Direct Casket -
New York 
Vice Chairman: Betty Brown A Team Masters - Ohio 
Secretary Thelma Jaco Peachtree Caskets Direct - Georgia 
Treasurer George Silva Competitive Caskets - New Jersey 
Directors Pat Clark Abbey Caskets- Indiana 
Michael Fortune Precious Memories Casket Co. - Maryland 
Randall W. Gernand Heritage Caskets & Monuments - Indiana 
Floyd Hoke Caring Caskets - Arkansas
Membership Pat White The Casket Store - Georgia 

Membership News

It was decided that the NCRA should contribute some funds to the
http://www.watchdog1.org/

so that they can research more about the funeral industry. "WatchDog1.org is an organization which was founded in December 2000, Our mission is to investigate,
expose, and lawfully oppose any anti-consumer activity by the funeral industry"
To all those organizations - members whose contributions and content make NCRA possible, and to those people everywhere whose suggestions and continued support have made the NCRA what it is today, and will become as we grow, Thank you from the many people who have found more satisfaction and learning about the funeral arrangements and industry, through the NCRA. 


Annual Meeting news

The NCRA meeting has been tentatively scheduled to occur the weekend of October 19-21, 2001 in Annapolis, Maryland 

Please email me your response as soon as possible in order to get the best group rate. Please address any ideas for presentations, speakers and exhibits  Thanks Mike fortune  Email me at fortune652@aol.com
The NCRA has been accepted as an association that Emery will now allow discounts to. All
members will be contacted by Meridian One, a benefits company for Emery. : Thank you to the org. contact of Precious Memories Casket Co Inc
~email Michael Fortune, Fortune652@aol.com 
Sign up at 800-636-2377 mention you are NCRA member and get discount on shipping by air and truck Emery

Poetry for caregiver, by caregivers

THE CAREGIVER'S ANGEL 

 Angels come in many forms,   and each one serves the Lord.        They teach us lessons of His love and bring His Holy Word 
 From Heaven unto Earth they fly  and whisper in our ears songs  of everlasting joy to last us through the years
So when you hear the whistling wind   play music in the air,       remember there's an angel  singing songs for those who care.
©Paul Dammann 

The Importance of a Smile

     "A SMILE costs nothing, but gives much. It enriches those who receive, without making poorer those who give. It takes but a moment, but the memory of it sometimes lasts forever. None is so rich or mighty, that he can get along without it, and none is so poor but that he can be made rich by it. A smile creates happiness in the home, fosters good will in business, and is the countersign of friendship. It brings rest to the weary, cheer to the discouraged, sunshine to the sad, and is nature's best antidote for trouble. Yet it cannot be bought, begged, borrowed, or stolen, for it is something that is of no value to anyone until it is given away. Some people are too tired to give you a smile. Give them one of yours, as none needs a smile so much as he who has no more to  give."

 NCRA gains free press 
With mention in May 2001 issue TIME.COM article, http://www.time.com/time/magazine/printout/0,8816,53948,00.html
and is linked to many sites. From an article taken from one of the sites, //copy///
     When one enters a funeral home one enters ill prepared, for this is not a K-Mart or dentist office, places for which one has prior experience and knows "the game." One does not take a number nor pushes a cart down aisles. Nor does one see samples  of the quality of work done. Instead, one enters at the mercy of a receptionist, who announces to the staff that another  performance is to begin and to "get into role." The prospective customer, unfortunately, knows neither the cues nor the script. 
     She is then introduced to her funeral director. As Turner and Edgley (1975:384) note, "the change of titles from `undertaker'     to `funeral director' has been perhaps the largest single clue to the dramaturgical functions the industry now sees itself as   performing. He is indeed a `director,' controlling a dramatic production."
     To make the drama more interesting, recall that this new player is not oneself. Often a significant other's death has just  occurred and one has begun feeling the most awesome of emotions: grief. Experiencing feelings that perhaps have never before been felt before and entering the bereavement role, for which one may have no performance expectations, one meets the man  who "knows" about such things, the funeral director. Our new widow is then led to a private "counseling" room, a    diploma-filled office looking much like that of any health care professional" Rest of this very interesting site is at 
trinity.edu
http://www.trinity.edu/mkearl/death-6.html

/////Insert YOUR story here! NCRA likes to write or "copy" news about our members! Email Thelma J. TMOflash@aol.com
States in the NEWS 

Kentucky - PassedSB 166 - AMENDMENTS  SFA (3, L. Casebier) - Delete requirement that sellers of caskets be licensed, require that sellers of funeral goods disclose a general price list of funeral goods to customers, authorize the Kentucky Board of Embalmers and Funeral Directors to require disclosure of information by funeral goods sellers, provide for periodic inspection of funeral goods sellers, authorize an action for injunctive relief for failure to disclose prices of funeral goods to consumers.  (They had tried to get passed that only licensed funeral directors or require retail casket sellers to become licensed funeral establishments- in order to sell funeral goods. . Had this casket monopolizing legislation passed, consumers in Kentucky may have been forced to pay higher casket prices in the future.
Texas -Sneaky legislation is in the works in texas, HB 2640 if passed will amend the occupational code in texas to read:
§ 651.251. License Required     (c) A person may not sell a casket to another person unless the seller is a funeral director who intends to perform funeral directing for the human body which the buyer is purchasing the casket
This business protective legislation will force consumers to buy all goods and services from one funeral home. I 
(in part, please see the NCRA bb for full post)
Tennessee: Drop appeal for casket monopoly article found at 
www.timesfreepress.com/2000/oct/14oct00/1014B06TimesEditorialCaske.html

  • Also  - there is a mew price survey  of 24 Ten. funeral homes from the Funeral Consumers Alliance of the Mid South, fees ranging from $95.00 to $3,025.00 for the "Basic Service Charge" (detailed here)
                 Professional Services:      (Funeral Director and Staff)

                  The biggest factor is the time element in terms of our personnel. Our funeral directors and staff and facilities must be available 24 hours a day,  every day of the year. Therefore our cost of operation goes on 168
 hours a week.  This fee is for our basic services and overhead. This includes the personal and professional services of the (-----) Licensed Funeral Director. It includes but is not limited to  Responsibility for all decisions and consultations on all arrangements and details according to your needs and wishes. Co-ordination and direction of all arrangements with hospital, nursing home, cemetery or crematorium and all related support  services  both before and after the funeral service. Responsibility / obtain for all legal  documents in connection with the Vital Statistics Act/ Death Certificate. Preparation of  contracts, related correspondence and invoices. Preparation and placement of media notices. Organization and direction of staff and  assistants in all aspects of conducting the period (s) of visitation and  funeral service with dignity and thoughtful understanding. Supervision of  all details. The general staffing, cleaning and maintenance of the funeral  home and grounds. Telephone coverage 24 hours a day. Preparations for  the visitation time (s). Receiving, organization and arranging of floral  tributes, collection, placement and distribution of memorial donations. Other duties involved with various rites and services during the visitation. This may include one private and up to three public periods. All preparations necessary for the funeral service itself. Staff to assist and  direct the service. Supervision of all details for the service either in our chapel or our attendance and arrangements for set up in a church or
 other location. Arranging for local delivery of floral arrangements
  according to your needs and wishes. (Note; this next sentence is sometimes on the GPL, and sometimes used as an added charge or fees )(?)
This fee is already included in our charges for direct cremations, immediate burials, and forwarding or receiving remains. ///end copy

  • Let's see,  Major other industries are on call, need a fluctuating staff, have to obtain certain permits and paperwork, need upkeep and maintenance on their buildings, need to follow up on the things that they are hired for. HOWEVER are not permitted to charge a non declinable fee for this.
  • Another price survey online http://www.week.com/news/funeral.asp 
"I have no personal knowledge...." Bush is still fighting any involvement in the "funeral gate" affairs that are ongoing. Also part of his staff as Gov. of Texas are being deposed in the 2 yr old lawsuit driven by Eliza May - who was executive director of the Texas funeral Services Commission and was fired Feb. 8,1999. She filed a whistle blower lawsuit in March of 99, allegations of political favors and big money campaign contributions by SCI.  The whole thing started with a complaint from a resident about SCI's alleged use of unlicensed embalming personal and facilities. 
      Look for an auction on the NCRA web site as we add dollars to our mission's fund. Click on it from the home page http://www.casketstores.com  and check out the goods, at a great prices! Many vendors to choose from , various  and brand name as well, all for a worthy cause!

Also, check out the Classified page to list or buy! http://www.casketstores.com/classified.htm  4 Press releases from the NCRA & Contacting the press to expose deception press Make use of all pages of the NCRA site!

http://www.casketstores.com/press.htm
 In the mailbag:    Dear Sirs,    We would like to pay our respect to you and to introduce our    company- Siberian Fair, Novosibirsk, Russia.

   The Siberian Fair the only one funeral exhibition in
  Russia "Necropolis". This year it will be for the 9-th times in Moscow, 10-12, October.  alina@sibfair.nsk.su 
  • NECROPOLIS’2000 facts and figures: 
  • Exhibition space: 1,500.00 sq. m.  Number of exhibitors: 7,350 (91% trade professionals) Visitors from 84 cities of Russia and abroad.  The exhibition met expectations of 95% of exhibitors 99% of exhibitors will take part at NECROPOLIS’2001
    •   We hope your participation will be successful for you.   Please, email for information about funeral market in   Russia, information on coming NECROPOLIS, and pictures of previous   exhibition.    Looking forward to receive your soonest reply.   Yours truly,   Alina Lunina   International sales manager

    • Gas prices got you in an uproar? 4/23/01 Exxon/Mobil posted a 51% profit of 5.12 billion which is a quarterly record for any US Corp. ever. Here's the idea: For the rest of this year, don't purchase gasoline from the two biggest companies (which now are one), namely EXXON and MOBIL. You see, if they are not selling, they should be inclined, (i.e., "forced"), to reduce their prices. And, because of their size, and hence market share, if they reduce their prices the other companies will follow too.
NCRA Benefits Corner

There are more benefits in the works for the NCRA members also. 

1) The NARDA Credit Union has accepted the NCRA membership. They will be doing a mailing shortly to outline all of the benefits.
2) Cheetah Freight Solutions Inc.  800-694-9911 contact Joseph Mulinaro - a specialized freight, both ground and air, another benefit,  for members
3) pager, toll free number service, etc. 
4) Did you get your atty. survey form filled in and returned? Please email - if you  need this form. 
5)The store listing and all related information displayed on the NCRA store directory webpage. With a hot link to your web page, if you have one. 
6) We are working with a lending institution for retailers to offer fast approval with this firm, for purchases of funeral product. Loans from this firm,  directly to families in need of a money source.
7) Proceeds from sale of Memorial pin 
Charity or National "saving graves" origination.
8) All members receive NCRA email news & newsletters and other benefits.
9) The very BEST merchant account rates,
from two choices of firms offering great
options to our membership.
10) Emery discount on shipping by air or truck.
There is also a FAQ web page that you as members can link to - that will offer your visitors more information on arrangements and items covered when visiting a funeral home, or buying from retailers. It is a stand alone web site (copy & paste all meta tags not included) a href="http://meltingpot.fortunecity.com//peacock/11/faq.htm" TARGET="_blank"> img width="300" height="38" border="0" alt="member of the NCRA, see our FAQ pg, opens in new window" src="yourpage name image - then a close tag, then the /a surronded by tags. (Whichever image you choose off of the NCRA site to use with your website colors.) If questions, please email webmaster.


Our membership chairman
Pat White of The Casket Store in Ga. -- Membership Corner

The National Casket Retail Association would like to welcome the following new members to our organization. We hope each of you will become an involved member of the NCRA.  By working together we can accomplish so much more. 

Gentle Sleep Caskets, Maryland
Christian Discount Casket Co., Portage, MI
both in Feb. and in March, April 
Lewis Casket Store, Ypsilanti, MI 
Royal Emporium, Sylvania, GA 
Heritage Casket & Memorial, Green Bay WI 
 

I would like to remind each member if you currently have a website, please reference NCRA Member your membership to the NCRA as this will expedite efforts to find new members. There are many different logos to choose from on the NCRA site, that will match with your site's  background.
If you have any suggestions as ways to locate potentially new members please let me know.
ppie7@aol.com

The World Wide Web - what growth! (By Betty B.) 
TOUGH SELL.  As the Internet's reach and interactivity expands, so will  small-business demand for online services, Schultz predicts. As he sees it, the  challenge is getting such companies to adapt. "It's a group that needs a lot of   hand- holding," Burney says. About 2% of the nation's 10 million small  companies, including home-based operations, visited an online business center this year and spent about $250 million, Cahners In-Stat estimates.
The NCRA has many stores listed in the Directory with a web site, however some stores are not online as of yet. Did you know it really isn't that expensive? A domain name can be bought for $35.00 for the yr - a web server for $24.95 a month (like the 1 offered at the NCRA links pg holding 10 Mgs) with just a $75.00 setup fee and a template for daily changes - you  can choose for them to maintain Web Site or You can      tackle it and save big.  Unlimited modifications 24-hours a day    Free online technical support    Online training for HTML programming, beginning  Internet knowledge, etc.   Access to server image libraries for background,  separators, and buttons  Month-to-month agreement (no long-term commitment)   Ability to add, modify, delete unlimited products through  a product database. The Networthnet company upkeeps the NCRA site and offers to be at your service too. Just email webmaster with any questions. The site at 
http://www.netmechanic.com/ is great for checking how your site looks, comes up on search engines or other internet goodies. Recently, 7 new domain name extensions (TLDs) were approved to be registered as web  addresses, including .pro, .info, .biz, .name, .aero, .coop, and .museum.


          HOW IMPORTANT IS "MADE in                 AMERICA" TO YOU?
"I try my best to buy only items that are actually made in America. But it keeps   getting harder and harder every year. I don't care what anyone says. NAFTA     and GATT are killing this country"

Now on to other things. How are companies supposed to turn a profit any   longer, if they are having to compete with these countries from over seas? Why    are these companies having such a hard time of it? Can we again say NAFTA   and GATT? Look at the steel industry in our country. It's all but gone now.   Why? Because steel companies from Japan and where ever else flooded this   country with cheap steel. Why? Because the government has let them. Then  the steel companies here had to jack their prices up, just to turn a profit. Just  how much money is our country losing on tariffs because of NAFTA and GATT   each year now? How about all of the safety guide lines these companies have to follow. How many billions of dollars are they having to spend each year, that  companies from these other countries aren't? How many billions of dollars are  companies here in the states having to pay out every year to make sure they  are not polluting the air to much, while other countries just let the pollution fly?
  Now look at what is happening with Mexico. Now they are going to start allowing  trucks from Mexico to travel freely to the destination of the load on their truck.    How many jobs are going to be lost in the trucking industry now? How are the
  major trucking firms going to compete, when they have to follow all of the strict  safety guidelines the government has set, when these trucks from Mexico will  just do as they well please? The US companies are spending a fortune to  keep their rigs in good condition so they will be safe on our highways. Many people need to voice their opinion or many in the USA  will be hurt, wallets & limb.
 (Sorry, webmaster rant, put your story here!)
   "They that can give up essential liberty to obtain a little temporary safety deserve   neither liberty nor safety." - Ben Franklin