National Casket Retailers Assoc.

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Nov. ‘00                       Volume 2.3
Casket Retailing Proud member of the NCRA

The Newsletter of the National Casket Retailers Association, Inc. http://www.casketstores.com
NATIONAL CASKET RETAILER'S ASSOCIATION NEW 2000-2001 OFFICERS 

Chairman: Kevin Gray Direct Casket -
New York 
Vice Chairman: Betty Brown A Team Masters - Ohio 
Secretary Thelma Jaco Peachtree Caskets Direct - Georgia 
Treasurer George Silva Competitive Caskets - New Jersey 
Directors Pat Clark Abbey Caskets- Indiana 
Michael Fortune Precious Memories Casket Co. - Maryland 
Randall W. Gernand Heritage Caskets & Monuments - Indiana 
Floyd Hoke Caring Caskets - Arkansas
Membership Pat White The Casket Store - Georgia 

Complaints Matter! 

Reporting any funeral establishment that is non complying to the FTC rules, or using "tactics" to circumvent freedom of choice on the customer's part, is the best thing you can do for all involved. Be sure to send us a copy of your complaint (that you have filed with the  FTC or BBB or others) 
so that we may post it on our WebPages for 
Act now before you forget!Why, when and where to Complain &Links
all to see. 

A Courtesy Passions in Poetry  http://netpoets.com/

 Christmas From The Heart  by Judy Burnette
I heard your voice in the wind today and I turned to see your face; The warmth of the wind caressed me as I stood silently in place. I felt your touch in the sun today as its warmth filled the sky;
I closed my eyes for your embrace and my spirit soared high. I saw your eyes in the window pane as I watched the falling rain; It seemed as each raindrop fell it quietly said your name.
I held you close in my heart today it made me feel complete;
You may have died...but you are not gone you will always be a part of me. As long as the sun shines... the wind blows... the rain falls...
You will live on inside of me forever for that is all my heart knows.

Overturned! The state of Mississippi's  restraint 
on Free Trade

         JACKSON, Miss. (AP) — A federal judge has opened Mississippi to independent casket dealers who promise cheaper prices, striking down a state law that had allowed sales only by licensed funeral home directors.  Thursday’s ruling made Mississippi the third Southern state this year to lose a court fight over laws restricting casket sales.

  In March, a South Carolina judge struck down that state’s practice of requiring casket dealers to have embalming rooms, chapels and hearses.  A federal judge ruled in August that Tennessee’s funeral director  law violated the 14th Amendment protection from arbitrary  regulation.  //////Insert YOUR story here! Email Thelma J. TMOflash@aol.com

GREAT BOOKMARKS!
ShipSearch http://www.obitcentral.com/shipsearch/
CemSearch  http://www.obitcentral.com/cemsearch/
ObitSearch http://www.obitcentral.com/obitsearch/
Obituary Links Page http://www.geocities.com/cribbswh/obit/
Canadian Obit Links Pg http://www.geocities.com/cribbswh/obit/canada.htm
Web Wide Surname Locator http://www.geocities.com/cribbswh/surnames/
Historical & Genealogical Societies of the U.S. http://www.geocities.com/cribbswh/hs/
All about auctions (cemetery items) & antiquers as well http://www.maineantiquedigest.com/
Another place to go that supports listing stolen cemetery items 

  • (and other stolen items)  http://theftreports.com/
  • The Oct. annual meeting held in Pa. was very successful and a full report of the minutes in one line on the News page. Or hot linked to Oct Minutes
    Also added to the Board of Directors were two committees. 
    Our Meeting planning committee of 
    Mike Manna The Casket Shoppe 864 Route 37 West, Toms River, N. J. 08755 phone 732-797-2555 fax 732-797-2535 
    and Michael Fortune Precious Memories Casket Co Inc 
    Grant writing research 
    Michael Fortune Precious Memories Casket Co Inc. 1100 Dartford Lane, Bowie, MD 20721 phone: 301-390-5397 fax: 301 390-8362 
    AND stepping into a new position as well; 
    Our Benefits chair is Barry Rubin The Casket Store 217 W. Germantown Pike, Norristown, Pa. 19401 phone 610-270-9530 fax (610) 270-9540 
    Please send any information related to the above to those listed. Or send 
    it to the webmaster and it will e forwarded to the proper person (s)

    The goals and schedule to make the NCRA and all of it's members an important part of the funeral industry "awareness" are being worked on.         If you have any sources or input on this  - please email

    Kevin Gray, Chairman at kcasket@aol.com


    Look for an auction on the NCRA web site as
    we add dollars to our mission's fund. Click on it from the
    home page http://www.casketstores.com  and
    check out the goods, at a great prices! Many vendors to choose from , various  and brand name as well, all for a worthy cause!
    Opinion / FACT - The troublesome funeral director needs more information. (S)He is under the assumption that there are not many casket stores, and he doesn't have to clean up his act for one (or a few). The SOLUTION!! Send a copy of this NCRA newsletter - if you mail this - he will see that there are MANY and read about how he is hurting his future business with his (or her) "tactics." If you would like to submit address of those you believe might need to read this, email to ask George Silva Jjjgjs@aol.com, if you wish it to come from the NCRA rather than yourself.
    Note: We have had no reports of heavy handed women directors, does anyone have any to report? Are they just more law abiding?
    NCRA Benefits Corner

    There are more benefits in the works for the NCRA members also. 

    1) The NARDA Credit Union has accepted the NCRA membership. They will be doing a mailing shortly to outline all of the benefits.
    2) Cheetah Freight Solutions Inc.  800-694-9911 contact Joseph Mulinaro - a specialized freight, both ground and air, another benefit,  for members
    3) pager, toll free number service, etc. 
    4) Did you get your atty. survey form filled in and returned? Please email - if you  need this form. 
    5)The store listing and all related information displayed on the NCRA store directory webpage. With a hot link to your web page, if you have one. 
    6) We are working with a lending institution for retailers to offer fast approval with this firm, for purchases of funeral product. Loans from this firm,  directly to families in need of a money source.
    7) Proceeds from sale of Memorial pin 
    Charity or National "saving graves" origination.
    8) All members receive NCRA email news & newsletters and other benefits.
    9) The very BEST merchant account rates,
    from two choices of firms offering great
    options to our membership. There is also a FAQ web page that you as members can link to - that will offer your visitors more information on arrangements and items covered when visiting a funeral home, or buying from retailers. It is a stand alone web site (copy & paste all meta tags not included) a href="http://meltingpot.fortunecity.com//peacock/11/faq.htm" TARGET="_blank"> img width="300" height="38" border="0" alt="member of the NCRA, see our FAQ pg, opens in new window" src="yourpage name image - then a close tag, then the /a surronded by tags. (Whichever image you choose off of the NCRA site to use with your website colors.) If questions, please email webmaster.

    Our membership chairman Pat White of The Casket Store in Ga. -- Membership Corner

    As Membership Chairman I would like to welcome the following members who have joined since I accepted the position of Membership Chairman.  We hope each of you will become an involved member of the NCRA. If we all work together for our common cause we can accomplish so much more. 
    **Company: Casket Discounters, Andrew Paer
    Phone: Phone: (201)251-2933 Toll Free: 1-877-7-AT REST (728-7378) fax (201)251-2935 
    Location: 736 Route 17 North Paramus, NJ 07652 
    **Company: Central Florida Casket Store 
    Location: 2090 East Edgewood Drive, Lakeland, FL 33803-3640  Michael Phillips 
    **Company:Alaska Casket Company Inc. Charles Bridges 
    Phone: 907 -348-7375 fax: 907-348-7379
    Location: 11900 Industry Way M-7, Anchorage, AK. 99515
    **Company: The FuneralStore.net  Mark Wright
    Phone: (970)663-6555 fax (970)663-6552
    Location: 5707 McWhinney Blvd. Loveland, CO 80537
    **Company: Casket Royale of Kentucky Trish Martin 
    phone: 502-895-2313 Fax 502-895-2310 
    Location:4008 Dutchmans Lane,Louisville, Kentucky, 40207
    **Company: The Casket Shoppe Ann Marie & Mike 
     Manna - Phone: 877-390-9990  local (732)797-2555 fax (732)797-2535,  Location 864 Route 37 West, Toms River, N. J. 08755 
    **Company: Greencastle Bronze & Granite Casket Store  Rick or Mary Freeman 
    Phone: 877-597-8330 or locally 717-597-4580   fax (717) 597-0094 Location: 500 Buchman Trail West, Greencastle Pa. 17255 
    **Company: Caskets Mart   Donnie & Patsy Beck
    Phone: (704) 573-0001 Fax: (704) 573-0122 
    Location: 9229-C Lawyers Road Charlotte, NC 28227 
    **Company:Lawrence Casket Co. William Lawrence
    Phone: 252-465-8747 Fax 252-465-4197 Location:HWY 158 P.O. Box 432 Sunbury, NC.27979. 
    **Company:Lawrence Casket Co. William A. Lawrence         Phone: 866-469-6735 Fax 252-465-4197
    Location:HWY 616, P.O. Box 64 Franklin Va. 23851 
    To find new members I browse the Internet to locate stores that are not listed as a member on the NCRA Store Directory. I would like to ask each of you if you have a website, please list that you are a member of the NCRA and possibly a hyperlink to the FAQ site (detailed above).  Indicating that your store is a member already would help me enormously when searching for possible new members .


    We wish you all a very Merry Christmas & Happy Holiday season! From all of our families to all of your familes, The Very Best!

    Funeral Home harassment to Retailers
    Author: Bob White The Casket Store, Ga. 

        As a courtesy when we sell a casket we contact the funeral home to set a time for delivery, primarily so we won't arrive during the time another funeral service might  be being held.
    We have one particular funeral home in our area who would give us a time for  delivery of  a casket -  then when we arrived they would tell us they couldn't take it , then to bring it back at another time. For example, they told us to deliver the casket on Monday, after talking to my customer I was told the wake was to be held on Sunday night (prior).  She contacted the funeral director to find out why they wanted the casket delivered on Monday if the wake was being held on Sunday night.  On another occasion they told the customer if they purchased a casket from us they would lose a $250.00 credit for the casket.  Or they would refuse to finance the funeral if they didn't purchase the casket from them. We also had several customers tell us they were not given a G.P.L. One of the things they were doing was contacting the customer and trying to get them to purchase the casket from them by matching our price. We lost a couple of sales because of his tactics. 
        To help solve this problem we had our invoices redone stating All sales are final, however you can make exchanges up until the time of delivery.  We have the customer initial this statement. Another thing you can do is to take someone to the funeral home with you to be a witness should they try to harass you. Write down the information while you are at the funeral home and have the person sign as a witness as to what took place.
    I also reported the funeral home to the Secretary of State and to the Federal Trade Commission as we feel we were being harassed. There is to be a hearing held by the Secretary of States office October 10. As of today December 4, we have not heard from the Secretary of States Office.


    Funeral Home Professionals.
    Author Betty Brown, A Team Masters, Oh.

    To report the good along with the bad, this trade also has a lot of professional funeral directors that are making a difference.  Most of the funeral homes we deliver to are upright and not trying to play any shady tricks to make the (family) customer or us as retailers go through hoops to complete the sale. There have been quite a lot of shenanigans from those in the trade that wish to try to prevent the loss of the sale (I.E.: profit) from their funeral home - BUT as well, there are far more examples of consumers that have learnt as much as they can about the funeral arrangement process and are bold in demanding what they want. The directors are learning this.
    A funeral director will preserve the future of his business by treating the family and the retailer with class.  For those that act like a used car lot haggling with price issues AFTER it is apparent that the family wants to save money with the firm that offered the best price in the first place - their reputation will be tarnished if they act that way, and the family will go tho another funeral home at the next death event. While still shopping at the retailer who saved them so much money and showed caring as well.  The good morticians already know this, it is the unprofessional that has this yet to learn. I keep a GPL of surrounding funeral homes, and a report if any try to "bend the FTC" rules. The retailer needs the funeral director - but only if (s)he is a professional. If they are not, the letter to the FTC (& others as above) & tips for our customers to go elsewhere will be the kind act of the day to all families. 


    MEMBERSHIP RENEWAL  FEES for 200-2001 from, Sept. 2000 are PAST DUE NOW, Send in to Tres. George S.  Your newsletter copy will be mailed out  shortly, along with the new membership  certificates 
  • Removal  & Update Directory is scheduled or Dec. 10th - 15th. Please check your email, website url and other information sent in to webmaster for Directory update. 

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